Bypillow The Citadel Hotel Madrid

The manager, Naomi, was so helpful and kind. The detailed city map provided was extremely useful. The cleaning service was prompt and the sheets and towels were spotless. The beds and pillows were comfortable, and the room had ample heating. The location was perfect, right in the center of the city. The code system for door entry was convenient for travelers. Highly recommended!

Felt very special, no complaints.

Great location near Plaza Mayor and easy access to metro. Super friendly and helpful staff. Good price for such a convenient location. Nice room with lounge area and amenities like tea and coffee making facilities. AC works well for a comfortable sleep.

The Citadel By Pillow is a great choice for a stay in the city center. The hotel's location is perfect, just steps away from all the tourist sights and right opposite the San Miguel market. The staff is commendable, with Elena being particularly helpful and informative. The rooms are comfortable and come with basic amenities like tea and coffee, a bathroom, and even some water. Plus, the added bonus of breakfast included ensures a great start to the day.

Everything was fine at this hotel.

The location of the hotel is superb, secure, and right in the center of Madrid. It is close to all the main attractions and within walking distance to Sol, Opera, and Callao metro stations. The staff members are friendly and helpful, always available at the front desk. The rooms are spacious, equipped with AC, and offer a comfortable stay.

Some guests have mentioned that the walls are quite thin, which may result in noise disturbances.

Great location close to the city center and key sites in Madrid. Cleanliness of the hotel and room was excellent. The staff was very helpful and provided great customer service. The hotel is situated near bars and restaurants, allowing for easy access to dining options.

Nothing, everything was great.

The rooms were surprisingly spacious and comfortable. the decor was nice and the staff were helpful. I also appreciated that towels were provided and there were kettle, tea, and coffee packs available in the room. the location was a major advantage as it was within a short walking distance from the main square and metro stations.

The lift was quite small and it was a bit inconvenient that there was no full lobby for reception. Instead, you had to buzz the door to enter the building and reception was located on the first floor.

Friendly staff, convenient location, comfortable bed, spacious rooms, clean bathroom, good shower.

Nothing could have been better.

Our stay at the Citadel By Pillow was absolutely fantastic. The location was even better than we expected, with Madrid's main sights just around the corner. The metro station was conveniently located just a short walk away, making it easy to explore other areas of the city. The staff were incredibly friendly and went above and beyond to provide us with helpful recommendations of places to visit. The price we paid for such a great location was amazing. we highly recommend this hotel.